Refund policy

RETURNS & REFUNDS

Last Updated: September 7, 2026

At KaToir Beauty, every order is prepared with intention and care. Because our products are cosmetics intended for direct application to the skin, maintaining the highest standards of hygiene, safety, and product integrity is essential.

For this reason, all cosmetic purchases are considered final sale, except where a product arrives damaged, defective, or an incorrect item has been sent.

We encourage you to review product details, shade descriptions, ingredients, and other available information carefully before completing your purchase.

01 — FINAL SALE

All KaToir Beauty cosmetics are final sale and are not eligible for return or exchange due to:

  • Change of mind
  • Incorrect shade selection
  • Incorrect product selection
  • Personal preference
  • Color expectations
  • Products that have been opened, used, swatched, or tested
  • Sensitivity or allergic reactions

We cannot accept products that have been opened or handled for resale due to health and safety regulations and our commitment to product integrity.

02 — DAMAGED OR DEFECTIVE ITEMS

Your order should arrive in exceptional condition.

If your item arrives damaged, defective, or materially compromised, please contact KaToir Beauty Customer Care within 7 days of confirmed delivery.

Your request should include:

  • Order number
  • Full name associated with the order
  • Description of the issue
  • Clear photographs of the product
  • Clear photographs of the original packaging and shipping box, when applicable

Our team will carefully review your claim and determine the appropriate resolution.

Depending on the circumstances, an approved claim may result in a replacement, store credit, or refund.

03 — INCORRECT ITEMS

If you receive an item different from the product listed on your order confirmation, please contact us within 7 days of delivery.

Upon verification, KaToir Beauty may provide a replacement for the correct item at no additional cost.

Please do not open, use, or discard the incorrect product while your claim is being reviewed.

04 — REFUND APPROVAL

Refunds are issued only after an order has been reviewed and approved by KaToir Beauty.

When a refund is approved, it will be returned to the original payment method used at checkout. Customer may also choose to be refunded via store credit.

Once processed by KaToir Beauty, your financial institution may require additional time before the funds appear in your account.

KaToir Beauty does not control processing times imposed by banks, credit card companies, or payment providers.

05 — REPLACEMENTS

When an item qualifies for a replacement, KaToir Beauty will make reasonable efforts to provide the same product and shade originally purchased.

Replacement availability is subject to current inventory.

If the original product is unavailable, KaToir Beauty may provide an alternative resolution, including store credit or a refund where appropriate.

06 — ORDER CANCELLATIONS

Our fulfillment process is designed to move orders efficiently from purchase to shipment.

If you need to request a cancellation, contact us as soon as possible after placing your order.

Cancellation requests are not guaranteed and cannot be accommodated once an order has entered fulfillment or has been shipped.

07 — SHIPPING DAMAGE

If your package arrives visibly damaged, please photograph the package and its contents before discarding anything.

We recommend retaining all original packaging until your claim has been resolved.

KaToir Beauty may request additional photographs or information to assist with the review of a damage claim.

08 — LOST OR STOLEN PACKAGES

KaToir Beauty is not responsible for packages that are lost, stolen, or misplaced after the carrier confirms delivery to the address provided at checkout.

If your tracking information indicates that your order has been delivered but you cannot locate it, please contact the shipping carrier and check your delivery location, household, and surrounding areas.

We will provide reasonable assistance with available order and tracking information; however, a refund or replacement is not guaranteed for packages confirmed as delivered.

09 — BEAUTY & PRODUCT SAFETY

KaToir Beauty is committed to providing products that meet our standards for quality and presentation.

Customers are responsible for reviewing ingredient information before purchasing and using our products.

If you have known allergies or sensitivities, please carefully review the ingredient list before use.

If irritation or an unexpected reaction occurs, discontinue use immediately.

Because individual skin types and sensitivities vary, KaToir Beauty cannot guarantee that every product will be suitable for every individual.

10 — STORE CREDIT

When store credit is offered as an approved resolution, the credit may be subject to the terms communicated at the time it is issued.

Store credit cannot be exchanged for cash except where required by applicable law.

11 — FRAUDULENT OR ABUSIVE CLAIMS

KaToir Beauty reserves the right to investigate claims and decline refunds, replacements, or credits where there is evidence of fraud, abuse, repeated excessive claims, product misuse, or violation of this policy.

Nothing in this section limits rights or protections that cannot legally be waived.

12 — POLICY CHANGES

KaToir Beauty reserves the right to modify this Returns & Refunds Policy at any time.

The version published on our website at the time of your purchase will generally govern that transaction, subject to applicable law.

13 — CONTACT KATOIR BEAUTY

For assistance regarding a damaged, defective, or incorrect order, please contact KaToir Beauty Customer Care through the official contact information provided on our website.

Please include your order number so our team can provide the most efficient assistance.


KATOIR BEAUTY

Luxury, in every detail.