Shipping policy
SHIPPING POLICY
Last Updated: September 7, 2026
Thank you for shopping with KaToir Beauty. We carefully prepare every order to ensure your products arrive safely and beautifully packaged.
Please review the following shipping information before placing your order.
1. ORDER PROCESSING
Orders are typically processed within 2–5 business days after your order is successfully placed.
Business days are Monday through Friday and do not include weekends or U.S. federal holidays.
During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
2. SHIPPING OPTIONS & DELIVERY TIMES
KaToir Beauty currently offers shipping options displayed at checkout.
Estimated delivery times begin after your order has been processed and shipped and are estimates only.
Delivery times may vary depending on:
- Your shipping destination
- Shipping carrier
- Weather conditions
- Holidays
- Carrier delays
- High-volume periods
- Other circumstances outside of KaToir Beauty’s control
Selecting expedited shipping does not necessarily reduce the time required to process your order.
3. SHIPPING RATES
Shipping costs are calculated and displayed during checkout based on the shipping method, destination, order size, and applicable shipping rates.
From time to time, KaToir Beauty may offer promotional shipping discounts or free-shipping promotions. Promotional terms will be displayed at the time of the offer.
4. ORDER TRACKING
Once your order has shipped, tracking information will be provided when available.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
If tracking information does not immediately show movement, this does not necessarily mean that your package has been lost.
5. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing an accurate shipping address at checkout.
Please carefully review your:
- Name
- Street address
- Apartment/unit number
- City
- State
- ZIP code
- Phone number, when required
If you notice an error after placing your order, contact KaToir Beauty as soon as possible.
We cannot guarantee that shipping information can be changed after an order has been placed or processed.
KaToir Beauty is not responsible for packages shipped to an incorrect address provided by the customer.
6. LOST, STOLEN, OR MISDELIVERED PACKAGES
Once an order has been shipped and transferred to the shipping carrier, KaToir Beauty is not responsible for carrier delays, loss, theft, or delivery errors.
If your tracking information indicates that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members or neighbors if they received the package.
- Contact the shipping carrier.
- Contact your local post office or carrier facility, if applicable.
If the carrier confirms that a package was lost or misdelivered, contact KaToir Beauty with your order number and available tracking information so we can determine whether additional assistance is available.
7. DAMAGED PACKAGES
If your package arrives visibly damaged, please take photographs of:
- The outside of the shipping package
- The shipping label
- The damaged packaging
- The product(s) inside
Contact KaToir Beauty within 7 days of delivery.
Please keep the original packaging and damaged products until your claim has been reviewed.
8. PACKAGE DELAYS
KaToir Beauty is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Carrier disruptions
- Holidays
- Incorrect addresses
- Customs delays
- Government restrictions
- Unexpected transportation issues
- High shipping volume
If your order is delayed, we will do our best to assist you with available tracking information.
9. INTERNATIONAL SHIPPING
International shipping availability may vary by destination.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities unless otherwise stated at checkout.
KaToir Beauty is not responsible for delays caused by customs.
If an international package is refused or returned because the recipient does not pay applicable customs or import charges, any refund issued will be handled in accordance with our Return & Refund Policy and applicable law.
10. PRE-ORDERS
If a product is offered as a pre-order, the estimated shipping timeframe will be provided on the product page or during checkout.
If an order contains both pre-order and in-stock products, KaToir Beauty may ship the items together when the pre-order becomes available unless otherwise stated.
11. MULTIPLE ITEMS & SEPARATE SHIPMENTS
Depending on inventory availability, an order containing multiple products may occasionally be shipped in separate packages.
If your order is shipped separately, you may receive multiple tracking numbers.
12. SHIPPING RESTRICTIONS
Certain products may be subject to shipping restrictions based on destination, carrier requirements, or applicable laws.
KaToir Beauty reserves the right to restrict or cancel shipments to certain locations when necessary.
13. DELIVERY ESTIMATES
Shipping and delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Once an order leaves KaToir Beauty’s facility, delivery is handled by the selected shipping carrier.
14. CONTACT US
If you have questions about your order or shipping status, please contact KaToir Beauty Customer Care using the contact information provided on our website.
Please include your order number whenever contacting us about an existing order.
KATOIR BEAUTY
Beauty made to be noticed.